Frequently Asked Questions

Yes. The Lem is made from medical-grade, body-safe silicone that is non-porous, hypoallergenic, and free from phthalates, BPA, and latex. It meets the same material standards as medical devices. It has been recommended by healthcare professionals including Dr. Angela Wright, a clinical sexologist and registered menopause specialist.

The Lem is made from premium medical-grade silicone with a smooth matte finish. This material is non-porous (so bacteria can't hide in microscopic cracks), hypoallergenic, and easy to clean. It has a soft, velvety feel that is gentle on sensitive skin.

Yes. The Lem is IPX7 rated, which means it can be fully submerged in water up to 1 meter for 30 minutes. You can safely use it in the bath, shower, or pool, and clean it under running water without worry.

Press and hold the button for 2 seconds to turn it on. Start on the lowest intensity and work your way up. Place the opening over or near the clitoris — the air-suction technology creates gentle pulsing waves that don't require direct pressure. The Lem has 12 intensity levels so you can find exactly what works for you. For a detailed walkthrough, see our Beginner's Guide.

The Nancy Lem is currently US$49.50 (reduced from US$159.00) — that's a saving of $109.50 (69% off). This includes free worldwide shipping and a 30-day money-back guarantee. See how it compares in our best clitoral massagers 2026 guide.

The Lem provides up to 120 minutes of continuous use on a full charge. In practice, most users report getting multiple sessions from a single charge. The device will vibrate briefly when the battery is running low.

The Lem comes with a USB-C magnetic charging cable. Simply align the magnetic end with the charging port on the bottom of the device — it snaps into place. A full charge takes approximately 90 minutes. We recommend fully charging the Lem before first use.

Rinse the Lem under warm running water with mild soap before and after each use. Because it's IPX7 waterproof, you can clean it thoroughly without damaging the electronics. Avoid harsh chemicals, alcohol-based cleaners, or silicone-based lubricants (use water-based lube instead). Pat dry with a lint-free cloth and store in the included pouch.

Store the Lem in the included storage pouch in a cool, dry place. Keep it away from direct sunlight and extreme temperatures. Don't store it touching other silicone toys, as silicone-on-silicone contact over time can degrade the material.

Completely discreet. Every order ships in a plain brown box with no logos, product names, or branding visible on the outside. The return address shows a generic company name, and your bank statement will show "SP Care & Bloom Nancy" — nothing that reveals the contents.

Nancy offers free worldwide shipping on all orders. Delivery typically takes 5-10 business days depending on your location. You'll receive a tracking number via email once your order ships.

Nancy offers a 30-day satisfaction guarantee. If you're not completely happy with your Lem for any reason, contact us at care@hellonancy.com within 30 days of delivery for a full refund, no questions asked.

Every Lem comes with a 12-month warranty covering manufacturing defects. If your device stops working properly within the warranty period, contact our support team and we'll replace it.