Buying an intimate product online raises obvious concerns — will the packaging be discreet? Can a roommate or family member tell what it is? Here is a detailed look at exactly what shows up at your door when you order the Nancy Lem.
The Outer Package: Completely Discreet
Inside the Shipping Box
What Is Included
- The Nancy Lem device — yellow matte medical-grade silicone, approximately 7.8cm x 5.1cm
- USB-C magnetic charging cable — snaps onto the base of the Lem magnetically
- Velvet travel/storage pouch — keeps the device clean and discreet when not in use
- User guide and instruction card — quick-start instructions and care tips
"The package arrived very discreet. The colours of the box are very springtime and fresh! I like it."
— Bianca N., verified buyer, 4 starsFirst Charge
The Lem typically arrives with a partial charge — many users report being able to use it right away. For the best first experience, we recommend a full charge first (about 90 minutes). Connect the magnetic USB-C cable to the base and look for the pulsing LED indicator.
"It came with a lot of charge right out of the package! Plus I love the ease of the magnetic charger."
— Tanya G., verified buyer, 5 starsBilling Discretion
Your credit card or bank statement will show a generic company name — not "Nancy" or any product description. This applies to all payment methods including credit cards, debit cards, and PayPal.
Shipping Timeline
Free worldwide shipping is included with every order. Typical delivery times:
- United States: 5-8 business days
- United Kingdom: 7-10 business days
- Australia/Canada: 8-12 business days
- Rest of world: 10-15 business days
